SHIPPING & DELIVERY

We deliver across Tunisia. Choose your method at checkout; the price below is what you are charged, with nothing added afterwards.

WHAT IT COSTS, AND HOW LONG IT TAKES

• Standard — 3 to 5 working days. 7,00 TND, and free on orders of 499,00 TND and over.
• Express — 24 to 48 hours. 15,00 TND.

Working days are Monday to Friday, excluding public holidays. An order placed at the weekend is prepared on the next working day.

HOW AN ORDER MOVES

1. Confirmed

You get an email the moment the order is placed, with your order number. Keep it — it is how you look the order up later.

2. Prepared

We pick and pack from stock we hold ourselves. If something in your basket sells out between your order and our packing bench, we contact you before we ship the rest — we do not quietly send a short order.

3. On its way

The parcel goes to our courier and you are notified. From that point the delivery window above is the courier’s.

FOLLOWING YOUR ORDER

Open the confirmation email and follow the link to your order, or go to Orders and enter your order number and the email address you used. There is no account required to look an order up.

PAYING AT THE DOOR

Cash on delivery is available anywhere we deliver. The courier collects the full amount — order and delivery together — in cash. Please have the exact amount ready where you can; couriers do not always carry change.

IF SOMETHING GOES WRONG

If a parcel is late, damaged in transit, or arrives with something missing, tell us within 48 hours of delivery and we will deal with the courier ourselves. Photographs of the package as it arrived help us a great deal.

Write to [your contact email] or call [your phone number].