Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
SIZES AND FIT
What sizes does the menswear come in?
Sets and T-shirts come in S, M, L, XL and XXL, cut relaxed for the heat rather than close to the body. If you are between sizes, take the smaller one — these are not slim-fit.
And the jewellery?
Necklaces, bracelets, earrings, bags, sunglasses and body care are one size. Chains and bracelets have an extender at the clasp, so the same piece sits at the collarbone or lower depending on how you fasten it.
Can you tell me a measurement before I buy?
Yes. Write to [your contact email] with the product name and we will measure the piece and tell you.
PRICES AND PAYMENT
Why is everything the same price?
Because we would rather you chose what suits you than what you can justify. Every accessory is 35,00 TND; every piece of menswear is 50,00 TND.
Do you have sales?
We do not run invented ones. There is no crossed-out price that was never charged and no countdown that resets. If a real reduction happens, it will be plainly a reduction.
How can I pay?
By card — Visa or Mastercard, taken securely through Stripe; we never see or store your card number. Or in cash on delivery, paid to the courier at your door.
Are prices in dinars?
Yes. Every price on the site is in Tunisian dinars and includes any tax due.
DELIVERY
Where do you deliver?
Across Tunisia.
How long does it take, and what does it cost?
Standard is 3 to 5 working days for 7,00 TND, free from 499,00 TND. Express is 24 to 48 hours for 15,00 TND. The full detail is on Shipping & Delivery.
How do I follow my order?
Use the link in your confirmation email, or go to Orders and enter your order number with the email address you ordered under. No account needed.
Can I change or cancel an order?
If it has not shipped, yes — write to [your contact email] with your order number as soon as you can. Once it is with the courier it has to run its course and come back as a return.
RETURNS
How long do I have?
7 days from delivery. After 7 days we cannot refund or exchange. Open your parcel and try everything on straight away.
Can I return anything?
Anything unworn and complete with its tags and packaging, except pierced earrings once unsealed and body care once opened — those are hygiene items. A faulty item is always different, and is not limited to the window. See Returns & Refunds.
LOOKING AFTER WHAT YOU BUY
How do I keep gold plating looking new?
Keep it away from perfume, chlorine and cosmetics — spray first, dress second. Wipe it with a soft dry cloth and store it flat and on its own, not loose in a bag with other pieces.
Can I shower or swim in it?
No. The steel underneath does not mind, but chlorine and salt lift the plating.
And the sunglasses?
Clean them with the cloth supplied, store them in their case, and never rest them lens-down.
The linen and cotton?
Machine wash cold on a gentle cycle with like colours, do not tumble dry, and warm iron on the reverse.
EVERYTHING ELSE
Do you have a shop I can visit?
Not yet — we are online only, which is part of why the prices are what they are.
What languages do you answer in?
Arabic, French and English. The site itself reads in English and French.
How do I reach a person?
Email [your contact email], call [your phone number], or message [your WhatsApp number] on WhatsApp.